We pride ourselves on the quality of our products. Consequently we want you to receive them in perfect condition. Ferry Fish guarantee the quality of the products we deliver to you and we offer a money back refund if you are not completely satisfied.
To ensure you of the freshest quality products, we only despatch for delivery on Wednesday or Friday. For a Wednesday delivery, please order by 12 noon on Monday and for Friday delivery please order by 12 noon on Wednesday. Please specify your preferred delivery date at the time of ordering. The minimum order, before delivery charges is £20.
All orders are dispatched by overnight courier. Your products are carefully packed in a polystyrene box and will include ice packs to maintain freshness. All products within the box are individually packaged. You are advised to place all items into a refrigerator or freezer as soon as they are delivered.
Please note that our courier will need a signature on delivery. Therefore, please ensure there is someone at the delivery point who can accept your package. We are able to deliver to a neighbour or your place of work as long as we are given the address at the time of ordering.
Charges for mainland UK addresses are as follows:
Order value up to £100 – £10.00 packaging and delivery charge.
Order over £100 – Delivery FREE.
Delivery will be made between 9am and 5pm. We can also offer guaranteed delivery before 12 noon for an additional charge of £5 per order. For deliveries to offshore islands and Northern Ireland, we unfortunately need to make an additional charge of £10.
If you live within Dumfries & Galloway please call us (01671 820 748) as we may be able to offer a reduced delivery charge.