Terms


Your statutory rights

Nothing contained in these terms and conditions affects your statutory rights as a consumer.

Prices

We aim to ensure that all prices and other information on our website is correct at all times. However, we reserve the right to alter prices without notice. If this occurs we will obtain your agreement to pay the new price before despatching goods.

Availability

We always ensure we obtain the freshest fish possible to meet your order. Consequently, on occasions we may be unable to supply certain items, in which case we will contact you to advise of suitable substitutes or will remove the item from your order with your agreement.

Payment

We use Paypal to process your credit/debit card payments for online orders. We accept credit card payments by Mastercard, Visa, Maestro and Delta. Payment details are processed using the secure connection provided by Paypal to ensure your absolute peace of mind. Alternatively, you can call us on 01671 820 748 and give us your card details over the telephone. Credit card payments will be debited from your account on the day of despatch.

If you prefer, you can pay for goods by sending us a cheque by post. However, we will only despatch goods after your cheque has been received and has cleared.

Delivery

Full details and terms are delivery can be found on the delivery page.

Complaints

We pride ourselves on the quality of our products and service and we ensure that all goods leave our premises in appropriate packaging. However, if any aspect of your order falls short of what you expect, please contact us at enquiries@ferryfish.co.uk

or telephone 01671 820 748 immediately. You can be assured of our personal attention in resolving any complaint.

Data protection

We take your privacy seriously. All personal data collected in the course of you using our site is held in strict accordance with the Data Protection Act 1998. We will never pass any personal information on to any third party without your consent, unless we are required to do so by law.

We may use your details to contact you about special offers or news which we feel may be of interest to you. You can inform us at any time by e-mail or letter if you do not wish to receive this information. Please write to Ferry Fish, The Rock, Carsluith, Newton Stewart, Wigtownshire, Scotland, DG8 7DW or e-mail enquiries@ferryfish.co.uk

Links

We provide links to other websites which we feel may be of interest to you. However, we have no control over the content of these sites and cannot accept any responsibility for them.

Company details

Ferryfish is based at The Rock, Carsluith, Newton Stewart, Wigtownshire, Scotland, DG8 7DW. If you have any queries on any aspect of your order, you can contact us at enquiries@ferryfish.co.uk

or telephone 01671 820 748. We aim to reply to you within 24 hours.